Delivery Information

Where do you deliver?

Our delivery van network encompasses all of greater metro Sydney, The Central Coast, Wollongong, Berry, Canberra*, Newcastle and The Blue Mountains. 

And we ship shelf-stable groceries Australia-wide using couriers.

* Where we have excess deliveries in the Canberra area, we may choose to use a 3rd party delivery service.

How much is delivery?

We aim to keep deliveries as flexible as possible, as well as keeping the cost of delivery as affordable as possible. The minimum amount for delivery is $50.00

Our Delivery van network:

Australia Wide Orders:

Next Business Day Dispatch by 3rd Party Courier

Delivery charges based on location and weight

What conditions apply to the $150 FREE shipping?

The $150 free shipping is only available for orders delivered in our own vans with our own drivers.

Our delivery van network encompasses all of greater metro Sydney, The Central Coast, Wollongong, Berry, Canberra, Newcastle and The Blue Mountains. Free delivery is NOT available for orders delivered Australia Wide by third party courier.

Free delivery only applies to the Standard delivery charge, it does not include the Same Day Delivery surcharge or time condition charges. Standard delivery charge for orders under $150 is $9.95. Same Day Delivery surcharge is $3.95.

Order must total $150 this can include any product from our store, however, does not include any additional charges such as the same day delivery surcharge, time condition charges or woolpack.

What time will I receive my delivery?

If you are in our van delivery network, your order can be delivered any time between 8am and 8pm.  Look out for a text message from us on the morning of delivery. It will advise you of a two hour window in which you can expect your delivery.  

In some Sydney suburbs, for a small extra fee you also have the option to select a three hour time slot which suits you. We will then organise the run to make sure your delivery arrives in that interval (only available to orders received before midday the day before delivery).

If you live outside our regular delivery areas (listed above), we deliver by Courier, and these orders take approximately 2-5 days.  

Do you have a Same Day Delivery Service?

Same day delivery service is available to all suburbs that already have a scheduled run that day.

The cut-off for same day delivery will vary according to what time your run is due to leave our warehouse as well as your proximity to our warehouse. Please see options for same day delivery at checkout or type your suburb into My Box for more information about your options. The surcharge for same day delivery is $3.95.

Do I need to be home to receive the delivery?

You do not need to be home to receive your delivery (unless you are in a security building and there is no alternative drop off point). If you are not home our drivers are instructed to leave your boxes as close to your front door as possible. The fruit and vegetable boxes are insulated with a compostable starch liner and bags and all colds items are packed in a cardboard colds box with a frozen water bottle. There is also the option to select an optional non refundable wool pack liner if you would like extra insulation for cold items. If you have any particular instructions for where you would like your delivery left, please let us know in the delivery instructions in your Address book or during checkout.

I live in a security apartment, can you deliver to me when I am not home?

If you live in a security apartment, you must be home for delivery or leave clear instructions on a safe location where to leave your delivery.   To help you plan to be home, during checkout you can opt to have an SMS sent to you the morning of your delivery with the 2 hour delivery window, or for a small extra fee you can choose a time slot which is suitable for you. 

What type of packaging does Doorstep use?

At Doorstep we work really hard on managing a balance between the quality of our produce, our environmental impact and the cost to our customers.

For refrigerated items, we have recently ceased using styrofoam for our colds boxes. We've developed our own sustainable packaging system that's plastic- and foil-free and performs better than styrofoam.

The refrigerated items you'll receive will now come in a box, inside another box. The value of this is the airlock that's created by the multi layers of cardboard. Just as styrofoam is effective because of the air trapped inside the foam, the air trapped inside the walls of the cardboard performs the same action. A box snugly fitted inside another box delivers 3 airlocks making it just as effective as a small styrofoam box.

The cardboard isn't just any cardboard either. We're using the highest grade moisture resistant board to ensure the airlock remains as consistent as possible during its journey to you. We still include a frozen water bottle with each cold box, definitely not the gel packs that are often used. Just like the gel packs a frozen water bottle is entirely reusable so please send them back with your next order. Unlike the gel packs the bottle itself can be easily recycled and best of all they only contain natural water which if it's a hot day you are more than welcome to drink as we only use new waters for this purpose. We never refill opened bottles.

Of course the box is refrigerated all the way from our door to your door so when it arrives on your doorstep it's already nice and cold. This system should, as our testing has proven, keep your products cool as good as any of the other more environmentally unfriendly solutions out there. You may also choose to add a Woolpack in the checkout for a small fee to keep your products cooler longer.

The bags and liners we use are made from vegetable starch and are compostable and biodegradable.  We are also happy to take any back that are clean, so feel free to leave them in your boxes.

Unfortunately, due to health and safety reasons we can not send cold items without the water bottles and if the starch bags and liners are not used we cannot guarantee the freshness of our produce, especially in the warmer months.

How are cold and frozen products transported?

We take all care with cold and frozen items. They are packed for you on the day of delivery and are placed in our refrigerated vans for transport to your door. This does mean that there is likely to be some softening of your items by the time they get to you but they have been kept cold, so can be refrozen or placed in your refrigerator for consumption.

Please note, we cannot provide refunds, credits or replacements on any colds items that may appear defrosted on arrival.

How do I return my boxes?

Please leave boxes out on the morning of your next delivery and our drivers will pick them up. If it looks like rain, please leave them undercover or wait until the following week as we are unable to reuse rain damaged boxes. We also like to have the plastic insert back (if it is clean) and we will reuse it as well.

Other questions about delivery?

Please send us an email via our Contact form and we'd be happy to help answer your questions.