Privacy policy

Personal information we collect

Doorstep recognises the importance of protecting the privacy of our customers, however, there is some personal information we need to collect. Personal information generally includes any information that can be used to personally identify you, such as;

• your name
• address
• email address
• postcode
• gender
• telephone number

We may also share all or some of your information with third parties to perform ad measurement services. This data will be used to improve the reporting of our online conversions driven by ad interactions.  For further information on how this data is shared and used, please read Google's Ad Policies.

Other information

We may also collect information from you that is not considered personal as it does not identify you personally, such as;

• shopping preferences and shopping history
• marketing preferences including the type of marketing materials you wish to receive and how you would like to receive them,
• information you provide via customer service in relation to products and services,
• responses you may provide as part of a survey,
• device identification information when you use a computer, mobile phone, tablet or other device to use our website.

Cookies

We may use cookies when you access our website. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

How we store your personal information

We store your personal information in our database. This system is password protected and your information is never disclosed to a third party. All reasonable steps are taken to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

How we store your credit card information

To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by Braintree. This service is PCI-DSS compliant which is the industry standard for secure credit card payments. Any changes or updates to your payment information need to be made via this gateway. For security purposes Doorstep will not handle any credit card information via phone or email. All credit card details are encrypted and cannot be accessed by our Customer Service Staff.

Direct marketing

We may send you direct marketing communications and information about products and services offered by us via email or SMS.

You can manage how you prefer to receive this information in 'subscriptions' in 'my account' on our website. Alternatively you can opt out of all marketing communications.